Answers to frequently asked questions about business banking with Regional Australia Bank
Transfers to another Regional Australia Bank account (completed without a BSB) are usually processed instantly- 24 hours a day, 7 days a week.
For transfers to other institutions (using a BSB), we make every effort to ensure that transfers completed before 4:30pm (NSW time) on business days will be sent to the receiving institution that same day. However, this may not always be possible due to circumstances out of our control. Similarly, availability of funds is also subject to the transfer being processed by the receiving institution.
If you are waiting on a payment to come through to your account, please note that it can take 24-48 hours to reach your account from the time it was sent. If it has been over 48 hours you can contact us on 132 067 and we can check whether your payment has been received or it has been rejected by Regional Australia Bank for any reason.
You can also produce a transaction list yourself through your Internet Banking1.
If you do not have Internet Banking please contact us on 132 067 or visit your local branch and we can print the statement for you.
Please ask them to use the following details:
If you are planning on going overseas in the near future, please contact us on 132 067 to advise us of the dates that you will be away and where you will be travelling to. This is so we can safely monitor your account for possible fraud. You may also need to provide an alternate contact number prior to leaving Australia in the case that fraud is evident.
You will need to provide the following:
Please note that if any of these details are incorrect credits or debits may be rejected
You will need to provide the following:
Please note that if any of these details are incorrect credits or debits may be rejected.
You will need to contact the Service Support Centre on 132 067 or go into one of our branches to dispute the transaction/s.
If it is outside our operating hours (8.00am - 6pm weekdays, 8.30 -12 noon Saturday) please call the Lost/Stolen Card Hotline on 1800 139 241 to have your card cancelled immediately and contact the Service Support Centre on 132 067 or go into one of our branches to dispute the transaction/s during business hours.
A formal dispute will commence once all necessary paperwork has been received, this process can take up to 45 days for Visa transactions and 21 days for EFT transactions. Please note that these time-frames may be extended and you will receive written notification to advise of this.
You can use any Regional Australia Bank ATM within Australia without incurring any fees4. Transctions at other financial institutions’ ATMs may incur a fee.
Regional Australia Bank take the security of your personal details and financial transactions very seriously and as such we utilise industry leading security systems, fraud prevention tools and transaction monitoring to ensure your online banking experience is secure.
These measures include;
Here are some tips to keep your banking experience secure.
Never give your Internet Banking password out to anyone. If you become aware of a suspicious email, internet or telephone hoax, or if you think you have received a "scam e-mail", please contact us immediately on 132 067.
Here’s some more tips to help you stay smart online. https://www.communications.gov.au/what-we-do/internet/stay-smart-online
Regional Australia Bank recommend if you are not using the most up to date version possible, that you upgrade your browser to a newer version that can:
Outdated browsers provide limited features, bugs and operating faults, and a security risk to those using them.
If you can’t change your browser because of other requirements please consider installing a second browser for Internet Banking.
If required please speak to your network or computer provider.
For the best online banking experience and security features, Regional Australia Bank recommends using of the following free and reliable browsers when accessing Internet Banking.
Simply call 132 067 or visit your local branch.
As an administrator you can create and manage users for both data entry operators and those who require authority to operate (ATO) access. Any user can be added for data entry (to setup transactions and manage payees), however users transacting must be registered as ATOs.
Users are allocated their own unique logins for the business; these are separate from any other personal logins they have for Regional Australia Bank Internet Banking.
ATO’s must be identified and registered with Regional Australia Bank, however day-to-day management of user access within Internet Banking is a self-service feature.
Internet Banking has the ability to upload files created by various accounting or payroll software packages in CEMTEX (.aba) format to transfer funds electronically, as well as the ability to set up individual one-off or recurring payments.
Internet Banking allows data entry operators to setup transactions, print or download statements, load/ maintain business payees or any other administrative task.
No, signatories do not need to be present in the one location at the same time to approve a transaction. Transactions can be stored ‘pending authorisations’ for later approval by other signatories. Each signatory can have various access and limits depending on their position.
Access to the Regional Australia Bank’s internet banking service is free, however some transactions completed using internet banking may attract a fee. Please refer to our Fees and Charges for specific transaction details.
You can export your transactions into the following formats
To do this, select the account on the Internet Banking home page and click ‘Download Transactions’ and follow the prompts.
If you need to make multiple, regular payments such as salaries to staff or BPAY payments you can upload an ABA file into our Batch Payment service. Select ‘Batch Payments’ from the ‘Transfer’ menu option.
If you need to reset your password or have been blocked from Internet Banking please contact us on 132 067. Once the password has been reset by us you’ll need to log into Internet Banking to create your own secure password.
If you know your password but simply want to update it then please login into Internet Banking and change it under settings/password.
When your login is due to expire you will be prompted to create a new password.
You cannot reuse a previous password .
Regional Australia Bank offers a range of security options to protect your banking while online including SMS alerts for selected transactions and changes as well as Security Tokens. To select the option that best suits your needs please contact us on 132067.
There is no charge for the use of security tokens or SMS one-time passwords. However, if your token is lost or damaged as a result of misuse you may be charged a fee to cover the cost of a replacement. See Fees & Charges for details.
For the security of your account, please let us know immediately if you have lost your security token by contacting us on 132 067. We will disable the old security token and organise a new one which will need to be registered to your login.
You should also consider buying security software or ensuring that your existing security software is up to date.
See our support guide on updating your browser for more information.
1. Please Refer to Account and Access Facility Conditions of Use.
2. Apple is a registered trademark of Apple Inc. App store is a service mark of Apple Inc. Android is a trademark of Google Inc.
3. Fees and charges may apply, please refer to our Fees and Charges.
4. ATM transactions with institutions other than those listed may incur third party charges.