What to do if your card is lost or stolen?

If your card has gone missing or it's been stolen, you should immediately call us to block it and request a replacement.

If your Regional Australia Bank Credit Card, Visa Debit Card or Access Card has been lost or stolen, please contact us immediately so we can stop all transactions on your account.

Call us

Lost or Stolen Cards Hotline

Call the Lost or Stolen Cards hotline immediately on 1800 139 241, 24 hours a day, 7 days a week.

Contact us directly

Contact us directly on 132 067, Monday to Friday, 8am to 6pm and Saturday 8:30am to 12pm AEST.

Overseas?

If you are overseas, please contact Visa on +1-303-967-1090. You'll then need to contact us to order a new card.

Block via our Mobile Banking App

Members using the Regional Australia Bank Mobile Banking App can report a lost or stolen card within the Card Management section.

Regional Australia Bank App - Home screen

Open the app and log in by viewing your balances. Then using the menu on the top left, head to 'Cards'.

Regional Australia Bank App - Unactivated card screen

Find the card and follow the option on the screen. You can manage cards and change your PIN using the app and Internet Banking at any time.

What happens now?

  1. You should get your replacement card and PIN within 7-10 working days if you’re in Australia.
  2. Please let us know of any unauthorised transactions on your cards so we can investigate.
  3. If you have any recurring transactions, you'll need to contact the company who charges your card and give them your new card details.