Hardship Assistance

If the unexpected happens and you’re unable to meet your repayments, call us or get in touch. We can help with guidance, advice and support.

Financial hardship support

While we pride ourselves on being responsible lenders, we also understand that life can take unexpected turns and you may experience difficulties in coping with financial commitments. If you're finding your loan or credit card repayments challenging to make, we may be able to offer assistance when you need it most.

Financial difficulty can come about in many forms and affects people and businesses differently. Common events contributing to financial hardship may include:

  • Prolonged illness or injury
  • Unemployment
  • The loss of a loved one
  • Domestic violence
  • Natural disaster
  • Relationship breakdown
  • A downturn in your business.
  • And more...

Financial hardship is more common than you might think. No matter what your circumstance is, if you're finding things tough, please reach out to us.

How can we help

Our Hardship Assistance team are available to help you if you’re finding things tough financially. We’ll work with you to get an understanding of your circumstances and look at how we can best support you now and what options are available to help improve your situation.
Our priority is to help you get up to date with your payments and back on track. The sooner you talk to us, the better.

How can I access support?

Contact us as soon as possible after your circumstances have changed.You can either:


Regional Australia Bank exists to benefit our members and will consider each member's circumstances on an individual basis to assist you during your temporary financial hardship.